Talk to a person.
No ticket system, no queue to join.
Write to us and the reply comes straight back to you.
usually answered within one business day
Write to us about
Deploying
A site that will not go live, files that did not land, or anything behaving differently than you expected. Tell us even if you are not sure it is our end.
Your own domain
Pointing your domain at your site, which DNS records to add at your registrar, and verification that has not come through yet.
Your account
Your plan, a charge you do not recognise, a refund, or closing the account and taking your sites elsewhere.
Looking for how something works? Every interface is documented at docs.shipstatic.com.
Billing and payments
Paid plans are sold through Stripe, which is the merchant of record. Your subscription appears as Link on receipts and as LINK.COM* on your card statement. So there are two doors, and both reach a human.
Ask us
Your plan, a refund, or a charge you do not recognise. What we refund and when is set out in our Refund & Cancellation Policy.
Ask Link
Manage your subscription, payment method and billing address, or download receipts and invoices, at link.com. Link answers payment questions directly.
Other channels
Illegal or abusive content
abuse@shipstatic.com. See Report Abuse and Copyright Takedown.
Privacy and your data
privacy@shipstatic.com. See our Privacy Policy.
ShipStatic is a service of Enhanced SRL
Tribunei 3, 550176 Sibiu, Romania
Trade Register J32/648/2008 · CUI 23695110